Support
Stuck on something? We answer every email, usually within one business day.
Email us
Billing questions, bug reports, feature requests, or anything else — include the email you signed up with so we can find your account.
hello@spottedhq.comFrequently asked questions
How do I cancel my subscription?
Go to Settings → Plan & Billing and click “Manage billing & cancel subscription.” You'll keep access until the end of your billing period, and you won't be charged again.
How does the free trial work?
Paid plans start with a 14-day free trial — no credit card required. If you don’t add a payment method before the trial ends, your account simply moves back to the Free plan. Nothing is ever charged without a card on file.
When do my rankings update?
Scans run weekly. Your Monday digest summarizes what changed: Maps rank movement, AI engine mentions, and any citation issues found that week. You can also trigger a fresh scan any time from the dashboard.
Why does my Maps rank look different from what I see on Google?
Google personalizes results based on your exact location, search history, and device. We check rankings from a neutral location in your city, which reflects what a typical new customer sees — not what you see when searching for your own business.
What does "AI visibility" mean?
We ask ChatGPT, Perplexity, Google AI, Claude, and Bing Copilot the questions your customers ask (like “best barbershop near me in Austin”) and record whether they recommend your business. More people find businesses through AI assistants every month — this shows you where you stand.
How do I change my tracked keywords?
Head to Settings → Tracked Keywords. Changes save automatically and take effect on your next scan.
How do I delete my account and data?
Email us at hello@spottedhq.com and we'll delete your account and personal data within 30 days, as described in our Privacy Policy.
Looking for our policies? Read the Terms of Service or Privacy Policy.